Regular Customer

I went down a few days ago to Gamescore in Funan to pick up my preordered copy of Spore. I always get my gaming needs from them, but I have not been down for a long time, mainly because of my busy schedule.

So I was pleasantly surprised when the boss actually recognised me and remembered my name. When I expressed my surprise that she still remember my name, she answered strongly, ‘Of course!’.

I guess nowadays businesses always know who their regular customers are, and by making a point to remember their names, they can offer a level of personal service which will bring back repeat business. Take the above incident for example, knowing that they recognise me will mean I will not hesitate to go back to them anytime I need to purchase my gaming needs.

I get free drinks from my regular watering hole, I get free coffee from my regular afternoon coffee place, I get recognised at my semi-regular watering hole, the people working at these places know my name, and I get greeted by my name everytime I visit them. It is a nice feeling, the name greeting, and the free drinks and coffee are small gestures which make me feel welcome.